Entrepreneur, Viewpoint 12.01.2017
By Anne-Marie Finch, Vice President Trustpilot, Global HR

Trustpilot VP: “Can you be a bitch?” I was speechless

The energy from an otherwise dynamic job interview was fading, and as I was driving home, I was still processing the surprising question: “Can you be a bitch?” I was speechless. Different personality types are needed, but there is
no room for a bitch.

I had considered the question for another moment and answered “No, and I wouldn’t
hire someone who could”, because the behaviour I attribute to a “bitch” is not something
I associate with that of a person who is competent, cooperative, and good at cooperating.

To have a decent and friendly attitude should not be confused with a lack of robustness
and an ability to make hard decisions and act on them. To me, that is a completely
wrong take on what characterises a successful manager, non-manager, and
organisation. No one wants to report to and have to cooperate with a person who does
not treat them decently.

You have to carefully consider which types of people you attract and choose, and not
least which competency profiles you put together in teams, and under which manager.
And you need to keep in mind that the makeup of this distribution is a significant factor
in every manager’s ability to succeed.

Interpersonal skills and willingness to cooperate are some of the primary competences
you should look for. Strengths such as robustness, drive, the ability to execute, and
competitiveness can get out of hand and become weaknesses if exaggerated. They can
lead to an organisational battlefield.

Recognising that team dynamics is a crucial parameter for the success of sales teams
(as well as other teams at Trustpilot), we have turned recruitment upside down. We have chosen to put together high-performance sales teams based on individual profile analyses so that the right team is built from the bottom up, and refers to the sales manager who is best suited to promote and maintain performance in that specific team.

Sales reps were previously seen as individualists, which is true as well, but they are
also mutually dependent on each other and the energy they create as a whole, and this
dynamic can generate more sales.

Sub-optimising, “bitch behaviour” and egos don’t belong anywhere - including on the
sales floor. Correspondingly, a high performance sales team is not just made up of one
type of top sales profile, as that kind of profile does not generate energy for the
surrounding sales reps. In the worst case, if there are too many of the same personality
type on the one team, it brings down the energy level. As a result, there is no team spirit.

Today, we know exactly which type of sales rep or manager we need to hire when a
position needs to be filled. We no longer use “one size fits all” recruitment, because the consequence of that is that “one size fits nobody”.

The success behind team diversity - rather than homogeneity - has therefore shown that
we need each other’s differences in order to bloom individually.

Oversat fra dansk. Original bragt på Business.dk

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